Refund & Cancellation Policy

All sales are final

Last updated 30 September 2026

Every product on Sensei is made or prepared for you by an independent designer or brand. Because of this, orders cannot be cancelled once placed, and we do not offer refunds, returns or exchanges for change of mind or wrong size.

Cancellations

Orders cannot be cancelled once payment has been made. Please check the product, size and delivery address carefully before paying.

Returns and exchanges

We do not accept returns or exchanges, including for size or fit. Each product page lists the fit, size options and garment details to help you choose.

Damaged, defective or wrong items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging.

Once we confirm the issue, we will arrange a replacement or a full refund to your original payment method.

Undelivered orders

If your order has not been delivered within the time set out in our Shipping & Delivery Policy, contact us and we will trace it. If it cannot be delivered, you will receive a full refund.

Failed payments

If money was deducted but no order appears under Orders in your account, the payment will be automatically refunded to your original payment method, usually within 5–7 working days. If it has not arrived after that, contact us with the transaction details.

How refunds are paid

Approved refunds are returned to your original payment method within 5–7 working days of approval. The time for it to appear in your account depends on your bank.

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